Return policy

Welcome to Our Return Process

At Nestasia V Shop, located at http://nestasiav.shop/, we’re committed to ensuring your satisfaction with every purchase, whether it’s a piece of light luxury jewelry, a stylish daily accessory, or a cherished educational toy from our standout children’s collection. Catering to women and their families, we offer a thoughtfully curated range spanning jewelry elegance, everyday wear, and mother-and-baby essentials, with a special focus on trendy, brand-selected items like popular IP merchandise for kids. Our 90-day return policy is designed to give you peace of mind, allowing ample time to decide if your purchase perfectly suits your needs. This policy outlines the steps, conditions, and options available for returning items, ensuring a smooth and transparent experience.

Return Window

You have 90 calendar days from the date your order is delivered to initiate a return request. This generous timeframe accommodates your busy lifestyle—whether you’re evaluating a delicate necklace for a special occasion or testing a puzzle toy’s appeal for your child. Returns requested after this 90-day period will not be processed, so please review your items promptly upon arrival.

Eligibility Criteria

To qualify for a return, your item—be it a chic handbag, a baby teether, or a plush IP character—must remain in its original, as-delivered condition. This means it should be:

  • Unworn, unused, and free from signs of wear or damage caused by handling.
  • Complete with all original tags, labels, and packaging (e.g., jewelry boxes, toy cases, or accessory pouches).
  • Accompanied by proof of purchase, such as your order confirmation email or receipt, to verify the transaction.

Items marked as Final Sale, Clearance, or Promotional—often deeply discounted jewelry or seasonal kids’ toys—are exempt from returns due to their special pricing. We’ll clearly indicate these exceptions at the time of purchase to avoid confusion.

How to Initiate a Return

Starting a return is straightforward. Contact our support team at [email protected] or call us at +1 (984) 733-6378 with your order details handy. Provide your order number and a brief explanation of why you’re returning the item—perhaps a bracelet didn’t match your style, or a toy wasn’t the right fit for your child. Once we review and approve your request, we’ll email you a prepaid return shipping label along with detailed instructions on where and how to send the package back to our facility at 81 Royalston Rd, Wellesley, MA 02481, United States. Please note that items shipped back without prior authorization will be rejected, as this ensures we can track and process your return efficiently.

For any questions or assistance during this process, our team is readily available via email or phone—we’re here to help you navigate returns with ease.

Inspecting Your Order

Upon receiving your package—whether it’s a set of luxury earrings or a mother-and-baby bundle—please examine it carefully. If you discover a defect (e.g., a scratched pendant), damage from shipping (e.g., a cracked toy box), or an incorrect item (e.g., receiving socks instead of a scarf), reach out to us immediately at [email protected]. Report these issues within 7 days of delivery so we can assess the situation and resolve it swiftly. We’ll work with you to correct the error, potentially offering a replacement or refund, depending on availability and your preference. Photos of the issue may be requested to expedite our evaluation.

Exceptions and Partial Refunds

While we aim to accommodate returns generously, certain conditions may limit your refund to a partial amount. These include:

  • Items showing clear evidence of use, such as a worn hair accessory or a toy with missing pieces.
  • Products returned in a damaged state or without original components (e.g., missing a jewelry clasp or toy accessory) due to customer handling, not our error.
  • Returns received beyond the 90-day window, after which no refunds are issued.

For warranty claims unrelated to quality—such as changing your mind about a non-defective item—you’ll be responsible for covering return shipping costs. This ensures fairness while maintaining our focus on delivering top-tier products.

Refund Process

Once your return arrives at our Wellesley warehouse, we’ll inspect it within 3 business days to confirm it meets our eligibility standards. You’ll receive an email update notifying you whether the refund is approved, along with the reason if it’s declined (e.g., missing tags or signs of use). Approved refunds are processed back to your original payment method—be it credit card, PayPal, or another option—automatically, typically appearing within 3 business days depending on your bank or provider.

For undamaged items returned simply because they didn’t suit your taste (e.g., a necklace not matching your wardrobe or a game too advanced for your child), we offer a full refund if requested within 90 days of delivery.

Steps to Request a Refund

Here’s how to proceed with a refund:

  1. Contact Us: Email [email protected] with your order number and refund request details. Expect a response from our support team within 1 business day.
  2. Agreement: We’ll confirm eligibility and provide return instructions, including the shipping address for our facility.
  3. Ship the Item: Package the product securely with all accessories and original packaging, then send it back using the provided label (or your own method for non-quality issues).
  4. Processing: After receiving and inspecting the item, we’ll issue your refund within 3 business days, notifying you via email.

Important Guidelines

  • Complete Returns: Include all components—e.g., jewelry gift boxes, toy manuals, or accessory inserts—to avoid rejection.
  • Packaging: Use the original packaging to protect items during transit; this is especially critical for fragile jewelry or intricate IP toys.
  • Shipping Costs: For non-defective returns, you’ll cover the return shipping fee unless otherwise agreed upon in cases of our error.
  • Rejections: Items not meeting our criteria (e.g., used baby gear or clearance jewelry) may be returned to you at your expense or discarded if unclaimed.

Contact Us

We’re here to assist with any return-related inquiries. Reach out to Nestasia V Shop at:

  • Email: [email protected]
  • Phone: +1 (984) 733-6378
  • Address: 5109 Talton Cir, Raleigh, NC 27612, United States

Our team is dedicated to making your experience with our curated collections—whether it’s a luxury bracelet, a trendy tote, or a popular kids’ IP item—delightful from start to finish. Thank you for shopping with us!